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Adults with Incapacity (Scotland) Act

Outlining the principles and safeguards in place in Scotland for those who lack capacity

Blood Transfusion Safety in Practice

Important information about blood transfusion practice and safety

Care During the Final Hours of Life and Bereavement Care

Raising awareness to and coping with the feelings of others and your own in a Palliative Care context

Care Planning and Risk Assessment

Crucial considerations for everyone working in a Social Care environment

Child Protection Scotland (Level 2) - A Shared Responsibility

Essential knowledge for confidently meeting your Child Protection responsibilities

Dementia Care - A Person Centred Approach

Helping ensure the person and their needs are foremost within the caring process

Dementia Care - Applying a Person Centred Approach

Part of the Red Rock Training Dementia Suite

Dementia Care - Understanding Challenging Behaviour

Helping to understand the behaviour behind Dementia as a condition

Managing Violence and Aggression

If you work in a job role where you deal with people, you may automatically be ‘at risk’ of being exposed to aggressive or violent behaviour. Of course, this type of workplace risk is very much dependent upon your role, the type of work you do, whom you deal with and the nature of interactions you have with others.

The types of jobs and roles where a person has the highest level of risk of being exposed to violent or aggressive behaviour includes the following:

  • Healthcare
  • Education
  • Security
  • Dealing with cash/transactions
  • Delivering or collecting
  • Being in an authoritative role (public services, police and emergency services)

As it is of utmost importance to make sure that you and others in your workplace are safe, being aware of any potential for violent or aggressive acts to occur is critical and therefore this course intends to highlight the key information about the topic and also help to ensure that individuals are in the best position to able to respond effectively. Understanding actions and the implications of actions can help to reduce the risk of injury or threat to yourself and others.

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Synopsis
Techniques to help with management of violence and aggression in work places
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